Team
Their access ends the day they leave.
Team gives everyone who works for your business their own account. When someone leaves, the admin turns their account off.
A business runs on people, and people change.
A new technician starts on Monday, a salesperson moves to another branch, an agent goes on holiday, a manager resigns.
Passwords in a chat
Without one place for your people, access drifts, and passwords are shared in a chat.
Still signing in
A person who left still signs in from an old laptop.
Tickets keep landing
Tickets keep landing with someone who is on leave.
Make your
own role.
The admin makes a role by naming it and ticking what it may do, from a plain list of capabilities. Admins can do everything, and an admin can make another person an admin, or take it away. People are grouped, like “North sales” or “Night shift”, and a rule can name a group.
- Your own roles
- A plain list of capabilities
- Admins can do everything
- Make another admin
- Take admin away
- At least one admin, always
- Groups for teams
- A group named in a rule
Away
means away.
An admin marks the days a person is away, with a note if they like. While they are away, Desk never assigns them tickets automatically, and anyone giving them work by hand is warned first. A manager sees who is on leave before giving work.
- Marked by an admin
- Anyone’s leave
- The days they’re away
- A note if they like
- Desk skips them automatically
- Warned when assigning by hand
- See who is on leave
- No balances or approvals
You control
your devices.
Each person sees every device they are signed in on, with when it was last used, and can sign any of them out, or all of them at once. A device signed out must sign in again, and signing a phone out also stops its notifications.
- Every signed-in device
- When each was last used
- Sign one out
- All at once, this one too
- A lost phone, signed out
- Its notifications stop
- Must sign in again
- Own account, shared computer
Works with
Desk.
Every workspace has Team. Desk keeps new tickets away from someone on leave.
Any business
with a team.
How Team serves everyday businesses around the world.
Repair, service and maintenance contracts
Holidays in peak months, and leave that keeps tickets away from someone on holiday.
IT services and support desks
A group for each shift, and consultants who work for several client workspaces with one email.
Equipment and laptop rental
Drivers and stores staff turn over fast, and accounts are turned off the day someone leaves.
Shops, dealers and local services
Each person with their own account, even on one computer, and a device signed out when it changes hands.
Questions and answers.
Something else? Talk to us
The admin turns their account off. They can no longer sign in or keep using the app on any device, and their past work keeps their name.
An admin marks the days they are away. While they are away, Desk never assigns them tickets automatically, and anyone giving them work by hand is warned first.
No. Team only needs to know the days a person is away. Leave balances, approvals and payroll are not part of Team.
Yes. You see every device you are signed in on, with when it was last used, and can sign one out, or all of them at once, this one too.
Everything. An admin can make another person an admin, or take it away, and a workspace always keeps at least one admin.
Yes. A person signs in to every workspace they belong to with the same email, and picks one when signing in.
A few wrong passwords in a row from one place pause sign-in there for a short while.
Team is part of the core: every workspace has it, and it is included with any paid app: Desk, Space, Leads or MDM. Each paid app has one 30-day trial per workspace.