AI
Your AI, doing the repeat work, where the work is.
Connect your own AI provider and let StockyPro take the repeat reading and writing off your help desk, with a person always having the last word.
People lose time to the same work again and again.
A fix found last month sits in one closed ticket, and the next person never finds it.
Typed from scratch
The same answer is typed from scratch for the hundredth time.
Read end to end
A reassigned ticket is read end to end to learn what was tried and who is waiting on whom.
Mail that was never a request
An inbox fills with mail that was never a request.
Your provider,
your bill.
Connect your company’s own key in Integrations, from a supported provider. The provider bills you directly; StockyPro does not resell AI or add a margin. Every help, and every moment it runs, starts off until an admin turns it on.
- Your own provider key
- Billed by your provider
- No margin from us
- A default model
- A model for each help
- No silent switch of model
- Every help off at first
- A switch for each moment
Knowledge
the team approved.
When a ticket is resolved, the person who solved it can save how: the problem, where it applies, the steps, the limits and how success was confirmed. A lead approves it before anyone reuses it, and every edit is a new version that needs its own approval. The next agent finds approved solutions for the ticket and gets a draft reply from one, to edit and send.
- Saved from a resolved ticket
- Where it applies
- The steps and the limits
- How success was confirmed
- A clearer version to compare
- Approved before reuse
- A new version for every edit
- Drafts from approved solutions
Handled up to review,
never past it.
For one well-understood problem, a lead approves a procedure: when it applies, and the exact reply to send. When a new unassigned ticket matches exactly one procedure, AI takes it under a visible automation identity, sends that exact reply and moves it to review. A person closes it.
- One well-understood problem
- When it applies
- The exact reply to send
- Approved by a lead
- A visible automation identity
- Moved to review
- A person closes it
- Stops when a person steps in
Works with
Desk and Integrations.
Your AI provider is connected once, in Integrations, and the helps serve the help desk and email.
For any business that runs
its work in StockyPro.
How businesses spend their people’s time on repeat work, and how AI in StockyPro serves each.
IT services and managed service providers
Approved solutions reused across the desk, and a cited brief at handover.
Software and online services
Drafts from approved answers, common questions handled up to review, and mail that is not a request kept out.
Online shops and retail
The standard return answer handled up to review.
Rental, leasing and device as a service
A brief of a long customer thread, and known device fixes found and drafted.
Repair, installation and field service
Saved solutions with where they apply (product, version, conditions), and drafts from them for the customer.
Schools and colleges
Peak questions answered from approved answers.
Questions and answers.
Something else? Talk to us
The one you connect: your company’s own key, from a supported provider, connected once in Integrations.
The AI app comes with any paid app: Desk, Space, Leads or MDM, each with one 30-day trial per workspace. The AI itself runs on your provider, which bills you directly; StockyPro does not resell AI or add a margin.
No. Every help, and every moment it runs, starts off until an admin turns it on. Turning on a moment does not turn on its help.
In the ticket and the editor your team already uses: a brief at the top of a long ticket, a draft reply in the editor. Help sits in the work, not in a chat window.
AI never closes a ticket; a person closes it. It replies by itself only with the exact reply of a procedure a lead approved, then moves the ticket to review.
It says so instead of guessing, and the work carries on as if it were not there.
Only what each help’s job needs and the person is allowed to see. Internal notes are never sent, nothing crosses from one business to another, and the call log keeps no text.
AI never stops work when your provider is down: normal work never waits for AI.