The helpdesk built for teams that actually have SLAs to keep.

Support teams do not fail because they lack tickets, they fail because tickets are disconnected from everything else. Stocky Desk unifies your support channels, assignment rules, escalation paths, and analytics in one queue. And because it is part of Stocky Pro, every ticket already knows who the customer is, what they bought, and what has happened before.

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The problem

Support should run as one workflow, not five disconnected workarounds.

Support breaks when queues, SLAs, escalations, and customer context live in different tools. Desk puts the whole support workflow in one system.

Unified intake

Every support channel lands in the same working queue

Desk unifies intake across email, web, WhatsApp, chatbot, voice, and imports so teams stop switching tabs, missing context, or managing service in fragments.

EmailWebWhatsAppVoice

Core Capabilities

Support that scales cleanly

Six channels, smart routing, active SLA enforcement, AI triage, and 108 analytics in one support system.

Six Intake Channels

Email, web form, WhatsApp, chatbot, voice, and import all flow into one queue with source context attached.

Desk feature preview
Desk feature preview
Desk feature preview

Deadline Enforcement

SLA targets are checked continuously against business hours with automatic escalation stages when risk increases.

108 Analytics Components

Track workload, SLA health, and satisfaction trends across 108 built-in components in 10 reporting categories.

Smart Auto-Assignment

Use round robin, load-based, online-only, history-aware, and policy routing to assign tickets automatically.

Desk workflow showcase
Desk workflow showcase
Desk workflow showcase
Desk workflow showcase
Desk workflow showcase
Desk workflow showcase

AI Classification + Summaries

AI classifies incoming tickets, generates triage summaries, and flags suspicious email behavior.

One-Click Customer Ratings

Collect ratings directly from resolution emails and analyze satisfaction by agent, channel, category, and more.

Six Channels

Meet customers where they ask for help

Email, web form, WhatsApp, chatbot, voice, and import all flow into one accountable queue.

See it live

Email

Threaded replies, dedicated inboxes, and automatic source tracking in one place.

Web form

Public form intake with no login required and clean ticket creation on submit.

WhatsApp

WhatsApp messages become tickets with contact context and helpdesk routing.

Chatbot

AI handles common questions and escalates unresolved chats to agent queues.

Voice

Phone-originated tickets capture call source and timeline for full follow-through.

Bulk import

CSV/XLSX import for migrations and backlogs with validation before submit.

The full workflow

Capture. Route. Resolve. Rate. Improve.

Capture, route, resolve, and measure in one system with SLA accountability at every stage.

Capture

Every intake channel lands in one queue with full ticket context.

Route

Policy-based assignment sends work to the right agent automatically.

Resolve

Stages, linked tickets, notes, and threads stay in one working surface.

Rate

Customers rate from the resolution email in one click, no login.

Improve

Built-in analytics reveal bottlenecks, missed targets, and trends.

Why Desk

Not just another shared inbox

Most support tools show activity. Desk enforces accountability from intake to SLA and rating.

Independent helpdesks

Run separate teams, stages, SLA rules, and reporting per helpdesk, not one inbox with tags.

Active SLA enforcement

Desk escalates before breaches happen instead of showing missed targets after the fact.

Policy-driven routing

Route by category, priority, and history so returning customers reach the right person faster.

Native satisfaction tracking

Collect ratings directly from resolution emails and analyze trends without extra tools.

Built for

Support teams that need accountability, not guesswork

Desk adapts to teams handling high-volume customer and service operations.

SaaSE-commerceIT service deskHealthcare

SaaS support teams

Separate helpdesks per product, enforced response targets, and satisfaction tracking by channel.

E-commerce operations

Handle high-volume returns and support across channels without losing ticket ownership.

IT service desks

Route requests by category, enforce stage deadlines, and maintain a complete audit trail.

Patient service teams

Support facility-based workflows with strict response windows and documented coordination.

Works everywhere

Resolve tickets from any screen

The same workflows, permissions, and queue visibility across desktop, tablet, and mobile.

Unified device access
Laptop, tablet, and phone showing Desk

Full support operations on every device

Give agents and managers the same live Desk workflow across mobile, tablet, and desktop without splitting visibility by device.

What changes

From reactive support to predictable delivery

Teams move from reactive support to a measurable, accountable operation.

Faster first response

Tickets reach the right owner immediately, cutting first response from hours to minutes.

Lower backlog pressure

Live workload visibility keeps queues balanced before delays become customer-facing.

Provable SLA performance

On-time response and resolution are measured continuously and ready for reporting.

Measured satisfaction

Ratings by team, channel, and category reveal what actually improves customer outcomes.

From support teams

Teams switched and service quality moved fast

Observed before-and-after performance from teams that replaced fragmented support operations.

Customer Logos / Case Study Visual
Case study

A support team moved from unknown SLA status to 94% compliance

Before Desk, deadlines were tracked manually and first response was slow. After rollout, first response dropped to 47 minutes and satisfaction stabilized across product lines.

47min

First response

94%

SLA compliance

4.3/5

Customer rating

Enterprise ready

Security designed into the system

Security is architectural: isolated data, strict access control, and auditability by default.

Trust + Security Visual

Dedicated customer database

Each customer gets isolated data storage, not shared tables with filters.

Live session verification

Access checks are real-time so revoked sessions are removed immediately.

Complete audit history

Every ticket action is logged with actor, timestamp, and change trail.

Granular role controls

Define view, edit, create, and delete permissions by responsibility level.

Pricing

Simple pricing. Full Desk included.

One flat price with full Desk capability included.

See full billing and rollout details on the pricing page.

Visit pricing page

Professional

Recommended
  • Independent helpdesks with dedicated stages, teams, and SLA rules
  • Six intake channels in one support queue
  • Five assignment strategies with policy routing
  • Continuous SLA enforcement with automatic escalation
  • 108 built-in analytics components

Rs. 5,000/ month

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Enterprise

For larger teams or custom integration and compliance needs.

  • Everything in Professional
  • Higher user capacity
  • Dedicated onboarding and migration support
  • Custom API integrations
  • Priority support SLA
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FAQ

Common questions about Desk

What support teams ask before they switch.

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Contact us

Yes. Each helpdesk has its own stages, teams, SLA rules, and reporting with full operational separation.

Ready?

Your customers deserve better than a shared inbox

One queue, enforced deadlines, measurable outcomes. Free forever and live in minutes.

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