All Your Contacts At Your Fingertips.
Managing contacts shouldn’t feel like a scavenger hunt. Yet, here you are, sitting on the floor, digging through countless files, and switching endlessly between Excel sheets. Suddenly, you realise you’ve got John’s details instead of Joe’s, and the call takes an embarrassing turn.
What if it didn’t have to be this hard?
Handling a business requires keeping an accurate log of all the contacts you create along the way. You don’t want to sit and manually create a contact after every business interaction. We have automated the process for you with real-time updates so that you can do the same tasks with more productivity.
Designed for Everyone
You don’t need to be a tech expert to manage your contacts. We ensure maximum productivity and minimum training costs with our intuitive software.
Streamlined Relationships
Link contacts to organizations and their branches and gain access to all related details in a single view for quick reference.
Integration with Communication Channels
We are eliminating the need to switch between platforms and reducing the risk of missed interactions by integration with email and phone systems.
Interaction Tracking
All communications and interactions with contacts, such as emails, calls, meetings, and notes are logged in to enable quick search using keywords or filters.
Challenges Solved
Ensures Accuracy
With all customer details centralized and real-time updates, agents have the right information.
Eliminates Redundancy
Automated processes reduce repetitive data entry, minimizing errors and inconsistencies.
Team Alignment
Centralised contact details ensure everyone has the latest information, improving teamwork.
Complete History
Our database gathers past interactions, helping agents offer personalised support.
Customer Satisfaction
Easy access to contact details helps resolve issues faster, increasing customer satisfaction.
Why StockyPro Contact?
More on StockyPro Contact
Some Components to get familiar with
Connect represents an organization, grouping all related tickets, contacts, and data under one entity.
A Branch, on the other hand, represents a specific location or division within that organization, ensuring that each division has its own focused data while still being part of the larger Connect structure.
How They Work Together
Contacts: End customers who raise tickets.
Connects: Group contacts under the organization they belong to.
Branches: Add further specificity by associating tickets and contacts with a particular branch of an organization.
How Do You Group All Of The Branches Under One Organisation?
This is where the Associate feature comes in. Using the tree analogy, Associate links all the scattered branches to the trunk- the organisation. Consider it as an action or a verb. Associate links the branches to the Connect (organization), ensuring everything is unified.
How do these components benefit you?
Centralized Management
A Connect groups all tickets and data under one organization, making it easy to find and access everything in one place, reducing confusion and streamlining processes.
Streamlined B2B Communication
By linking contacts and tickets to their organization, Connect ensures consistent communication across teams, improving efficiency and preventing lost information.
Scalability for Larger Entities
Connects scale easily as your organization grows, ensuring that data, tickets, and contacts are organized and tied to the right entity, supporting smooth expansion.
Ticket Aggregation and Insights
Connect aggregates all tickets, providing a clear view of key metrics like volume and SLA compliance, making it easier to track performance and spot trends.
Improved Collaboration Across Teams
Centralized data allows teams from different departments or branches to access the same information, fostering collaboration, reducing duplication, and ensuring smooth operations.
Resources
Top Challenges in Contact Management and How to Solve Them
Practical insights into overcoming contact management hurdles.
How Contact Management Can Simplify Multi-Channel Communication
Manage communication better with centralized contact data.
Ditch the Spreadsheets: Transitioning to Contact Management Tools
Make the move to dedicated tools for better contact organization.
Unifying Teams Through Better Contact Management Strategies
Unify teams through shared and organized contact resources.
