Meet deadlines effortlessly with smart assignment and SLA tracking.
Introduction:
Ensure service level agreements (SLAs) are met with automated tracking and task assignment. Auto-assign incoming requests to the right team members based on predefined rules, ensuring faster response times and balanced workloads.
With SLA tracking, teams can monitor deadlines and prioritize tasks to maintain service standards. Auto-assign simplifies task distribution by routing tickets to the appropriate agents or teams. This reduces manual work, ensures compliance with SLAs, and improves overall efficiency by preventing overdue tasks.
Use Case:
A helpdesk auto-assigns IT issues to relevant specialists while tracking each ticket’s SLA to avoid breaches.
Example:
A critical software issue is automatically routed to the right technician and marked as high priority with a 24-hour SLA to ensure prompt resolution.
Benefits:
- Automates assignments to reduce delays.
- Tracks SLAs to maintain service standards.
- Improves
- Problems It Solves:
- Prevents SLA breaches and missed deadlin ticket assignment errors.
Time Saved:
- 40% faster ticket resolution with automation.
Quick Features at a Glance:
- Auto-assign rules based on ticket type or priority.
- SLA timers and alerts for time-sensitive tasks.
- Escalation workflows to prevent overdue tickets.
- Monitor compliance with real-time SLA tracking.
