Simplify ticket management with email-to-ticket automation.
Introduction:
Email integration allows users to submit, update, and track helpdesk tickets directly from their inbox. Incoming emails are automatically converted into tickets, ensuring no request slips through the cracks.
With email integration, support teams can manage inquiries across channels without switching platforms. It streamlines communication by consolidating all messages in one place and enables automated responses to keep users informed. This ensures faster ticket resolution and improves user satisfaction.
Use Case:
A sales team integrates email into their helpdesk to track client requests and product inquiries. This ensures every lead is addressed promptly and escalated when necessary, improving response quality and client satisfaction.
Example:
A support team configures email-to-ticket conversion to manage employee hardware requests directly from email submissions.
Benefits:
- Centralised communication via email-to-ticket conversion.
- Improved response times with automated workflows.
- Enhanced transparency with status notifications.
Problems It Solves:
- Reduces missed or delayed email requests.
- Avoids managing multiple communication channels manually.
Time Saved:
- 35% faster processing through automation.
Quick Features at a Glance:
- Quick Features:
- Converts emails into actionable tickets.
- Sends automatic status updates and replies.
- Supports escalations and workflow management.
- Consolidates all conversations in one place.
