Never miss a beat—let escalations handle overdue tasks.
Introduction:
Automatically trigger escalations when SLAs are breached or high-priority tasks are delayed. Ensure timely resolutions by notifying the right people at the right time.
Auto escalations eliminate manual tracking by automatically bumping unresolved tasks to higher authorities. This feature keeps operations running smoothly by ensuring deadlines are met and critical requests get the attention they need..
Use Case:
An IT Helpdesk escalates overdue server issues to the department head for immediate intervention.
Example:
A ticket flagged for priority resolution escalates to a manager when it remains unaddressed for over 24 hours.
Benefits:
- Proactive tracking: Catch delays early.
- Automatic notifications: Keep stakeholders informed.
- Ensure accountability: Escalate based on rules and priorities
Problems It Solves:
- Prevents missed deadlines and SLA breaches.
- Ensures critical issues are promptly addressed.
Time Saved:
- 50% faster response times with automated escalations.
Quick Features at a Glance:
- Configurable escalation rules for SLAs and priorities.
- Automated notifications to relevant stakeholders.
- Escalate tasks across departments for faster resolution.
- Prevent delays with proactive alerts and monitoring.
