Auto-generate FAQs from real queries and control what goes public.
Introduction
Leverage AI to generate relevant FAQs by analyzing past queries. Decide which answers to publish, ensuring helpful and accurate information is readily available.
This module saves time by automating FAQ creation based on real user interactions. Teams can select the most common questions and curate public answers, improving self-service while keeping sensitive information private.
Use Case:
A support team uses AI to identify repeated queries about product returns and publishes relevant answers to reduce inbound requests.
Example:
The system detects frequent questions about payment methods, generates a FAQ, and the team publishes it for customers to access directly.
Benefits:
- Automated insights: AI identifies frequent questions.
- Selective publishing: Control what content goes public.
- Reduces workload: Fewer repetitive inquiries for the team.
Problems It Solves:
- Minimizes repetitive queries to support staff.
- Ensures users quickly find accurate answers.
Time Saved:
- 30% fewer support tickets by deflecting common inquiries.
Quick Features at a Glance:
- Auto-generate FAQs from query patterns.
- Curate and publish answers selectively.
- Keep FAQs up-to-date with continuous learning.
- Improve self-service and reduce ticket volume.
