Advanced SLA with escalations and round-robin assignments

Customizable ticket stages tailored to specific workflows

Real-time employee availability paired with smart ticket routing

AI-powered FAQ creates FAQs automatically from past queries

Holidays list and Business hours module

Streamline Conversation History from previous tickets

Design Customised templates for tickets

Ad-free software ensures a clean, focused experience

Dynamic Kanban views for efficient ticket and workflow tracking

Automatic Escalation on overdue tasks

Streamlined conversation and ticket history forever

Basic SLA management with limited functionality

Fixed ticket stages with minimal customization

Feature unavailable

Does not offer AI-driven FAQ creation capabilities

Option not available

Recent or Customer related history

Basic Ticket Templates

Includes advertisements that can affect the user experience.

Relies on traditional list views without Kanban-style options

No Escalation Notification

Maintains ticket history for limited days