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MODERN
  • User-Friendly Design for Instant Operation
  • Precise Features Tailored to Your Needs

  • Real time availability of employees and auto ticket routing

  • Automated Escalation for Overdue Tasks with SLA Rules

  • Single tool, eliminate multi channel clutter
  • Create Multiple HelpDesks for each agent

  • Free and Easy Migration Process

  • Design and Customise Ticket Templates

  • Streamlined ticket routing using Round Robin

  • All- in one bundled in a Single Plan
  • Holidays list and Business hours

  • Most competitive price in the market

Zendesk


LEGACY SOFTWARE
  • Extensive training time
  • Unnecessary Bloated Features

  • Feature unavailable

  • Basic SLA and limited features with basic plan

  • Handle multiple extensive channels

  • No option for Multiple HelpDesk

  • Complicated Migration Process

  • Basic Ticketing Templates

  • No Automated ticket routing

  • Multiple add ons with limited features in Basic plan

  • Not available

  • Pricey for multiple agents and enterprise plans