Stocky Desk

Where Every Ticket Finds Its Answer!

Stocky Desk makes managing customer support easy and efficient. It helps you track and resolve tickets, organize client interactions, and deliver faster solutions all from one simple platform. Whether it’s a quick question or a complex issue, StockyDesk ensures your customers get the help they need, when they need it. Simplify your support process today!

Where Support Meets Simplicity

Track employee availability in real time and assign tasks effortlessly. This feature ensures optimal resource utilization, eliminates delays, and enhances operational efficiency by automating task allocation based on live availability.

Create business hours that align perfectly with your customers’ needs and your team’s capacity, ensuring consistent, reliable service. Deliver support when it’s needed most, fostering trust and strengthening customer relationships

Design personalized workflows with custom stages that perfectly align with your unique processes. Monitor requests as they advance through each stage, ensuring complete visibility, enhanced organization, and smoother operations from start to finish

Challenges We Solve

Scattered Conversations

Teams losing track of important details when communication is spread across too many channels

Lost History

Quickly reference past conversations to solve issues faster and build better customer relationships

Frustrated Customers

Quickly reference past conversations to solve issues faster and build better customer relationships

SIMPLIFY > SOLVE > SCALE           SIMPLIFY > SOLVE > SCALE          

Get your work started without the Learning curve

Say goodbye to inefficiencies and hello to effortless operations with a modern support solution.

Insightful Reporting

Unlock valuable insights with powerful analytics for smarter, data-driven decisions

Superfast Onboarding

No more training- let your team jump straight into action!

Dynamic Scheduling

Increase efficiency with adaptable schedules and automated ticket management.

Real Time Updates

Stay updated with real-time statuses and SLA compliance to keep your team on track

Boosted Productivity

Free up time from repetitive tasks, allowing team members to focus on the important work

Anyone Can Become a Help Desk Hero

Marketing Plan

Auto Assign Policy

Use round-robin or manual rules for assignments and set SLAs easily

Powerful Reporting

See the bigger picture with powerful reports to dominate the game

Auto Escalations

Automatic escalations kick in when SLAs or priorities are missed

Intelligent FAQ System

Leverage AI to auto-generate accurate FAQs and build a smart knowledge base, simplifying customer interactions

Marketing Plan

Smart Ticket Management

Automate ticket assignments and routing to optimise workload distribution and reduce manual errors

Conversations That Sync

Keep updates organised with threaded, two-way communication

Data- Driven Decisions

Gain valuable insights with real-time tracking and reporting, enabling continuous improvement and better performance

AI Chatbot

Let an AI chatbot handle chats, gather details, and create tickets instantly

premium features in one powerful plan designed to deliver it all

 

Free And Easy Migration

We’ll transfer your data from your previous or legacy HelpDesk at no cost, ensuring a smooth transition while you enjoy a stress-free experience

Holiday And Business Hours

Define your business hours to match support availability with customer needs, ensuring smooth and efficient service delivery

Multiple Helpdesks, One Account

Create and manage multiple HelpDesks within a single account at no extra cost

Simplify Support, Enhance Productivity

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Max Agents, Max Value

Get 25 agents and 25 helpdesks with the basic plan- unmatched price and best value

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QR Codes Made Easy

Collect requests effortlessly with custom forms and track with status links

Read more
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AI Chatbot

Let an AI chatbot handle chats, gather details, and create tickets instantly

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Email Integration

Convert emails into tickets, fully integrated with your official email.

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Track Real-Time Availability

Instant availability tracking and task assignment made easy

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Stages Built Your Way

Design stages with optional SLAs—track progress with ToDo, Progress and Done

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Switch Views, With Kanban

Toggle between list and Kanban views, powered by dynamic filters

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One Link, Total Control

Manage all HelpDesks under one link—share it via web link, or QR code

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SLA and Auto Assign

Use round-robin or manual rules for assignments and set SLAs easily

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AI-Powered FAQ

Generate FAQs from past queries and decide what goes public

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Auto Escalations

Automatic escalations kick in when SLAs or priorities are missed

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Powerful Reporting

See the bigger picture with powerful reports to dominate the game

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Conversations That Sync

Keep updates organised with threaded, two-way communication

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Spam? Not a Chance

V3 Captcha and secure architecture keep your HelpDesk spam-free

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Notifications Your Way

Get automatic status updates via email, Slack, or Telegram

Quick Features List

streamline and simplify

  • Cut through multiple channels

  • Organise Tasks Effortlessly

  • Cut Repetitive Tasks

  • Transition to HelpDesk seamlessly

No disruptions & downtime

  • Speedy solutions

  • Boost productivity

  • Real time updates

  • Flexible Business Hours Setup

Smart tools with HelpDesk

  • Automated ticket assignments

  • Auto-generate FAQs

  • Interaction History

  • Generate Insights and stay on top

what people are saying

Best tool ever

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John Deo – CEO ABCWorks

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Smith Tait – CEO ABCWorks

Glossary

An SLA (Service Level Agreement) in helpdesk management is a formal agreement between the service provider (helpdesk) and the customer or client, defining the expected level of service. It outlines specific measurable metrics, such as response times, resolution times, and overall service quality, ensuring accountability and setting clear expectations.

Key Elements of an SLA in Helpdesk Management:

  1. Response Time: The maximum time allowed for the helpdesk to acknowledge or respond to a customer’s query or issue.
  2. Resolution Time: The time frame within which an issue must be resolved.
  3. Priority Levels: Classification of tickets based on urgency (e.g., critical, high, medium, low) with corresponding response/resolution times.
  4. Performance Metrics: Specific KPIs like First Call Resolution (FCR), Average Resolution Time, and Customer Satisfaction (CSAT).
  5. Escalation Process: Steps to follow if SLAs are breached or issues remain unresolved.
  6. Exclusions: Clear definition of what is not covered under the SLA (e.g., issues caused by third-party systems).

Why SLAs Are Important in Helpdesk Management:

  1. Sets Clear Expectations: Customers know what level of service they can expect, and helpdesk teams understand their responsibilities.
  2. Improves Accountability: SLAs hold the helpdesk team accountable for meeting agreed service levels.
  3. Enhances Customer Satisfaction: Meeting SLA commitments builds trust and ensures customers feel valued.
  4. Enables Prioritization: SLAs help teams manage workloads by addressing high-priority tickets first.
  5. Measures Performance: SLAs provide measurable targets to evaluate helpdesk efficiency and performance.

Example SLA in Helpdesk Management:

  • Response Time: Critical issues acknowledged within 1 hour, high within 4 hours, and medium/low within 8 hours.
  • Resolution Time: Critical issues resolved within 4 hours, high within 1 business day, medium within 3 days, and low within 5 days.
  • Escalation: If unresolved, the ticket escalates to senior support after the resolution time expires.

By implementing SLAs in helpdesk management, organizations can maintain efficient operations, meet customer expectations, and build long-term trust.

Effortlessly create and maintain an up-to-date FAQ database with AI. Automatically analyze customer interactions and support tickets to identify common queries and generate relevant answers, saving time and ensuring accuracy.

Data migration from one helpdesk to another involves transferring tickets, customer records, attachments, and configurations to ensure a smooth transition. It requires careful planning, data mapping, testing, and validation to avoid data loss or disruptions. A successful migration ensures operational continuity, retains historical data, and improves support efficiency.